Privacy Policy

Effective Date: 30/03/2025

1. Introduction

Oulala Interior Design ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

  • Personal Details: Name, email address, phone number, and postal address.

  • Project Information: Details related to your interior design preferences and project requirements.

  • Payment Information: Billing details necessary for processing payments.

3. How We Collect Information

We collect personal information through:

  • Direct Interactions: When you fill out forms on our website, contact us via email, or provide information during consultations.

  • Automated Technologies: Cookies and similar technologies that track website usage and preferences.

4. Use of Your Information

Your information is used to:

  • Provide and manage our interior design services.

  • Communicate with you regarding your project.

  • Process payments and invoices.

  • Improve our website and services.

5. Disclosure of Your Information

We do not sell your personal information. However, we may share your information with:

  • Service Providers: Third parties who assist in delivering our services, such as contractors or suppliers.

  • Legal Obligations: When required by law or to protect our rights.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccurate or incomplete information.

  • Withdraw consent for us to process your personal information.

8. Contact Us

For any privacy-related inquiries or to exercise your rights, please contact us at:

  • Email: hello@oulala.com.au

  • Phone: 0405800555

Terms and Conditions

Effective Date: 30/03/25

1. Introduction

Welcome to Oulala Interior Design. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions.

2. Services

We offer interior design services as described on our website. All services are subject to availability and may be modified without notice.

3. User Obligations

You agree to:

  • Provide accurate and current information.

  • Use our website and services for lawful purposes only.

  • Not engage in any activity that disrupts or interferes with our services.

4. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Oulala Interior Design and is protected by copyright laws. Unauthorized use is prohibited.

5. Limitation of Liability

To the extent permitted by law, Oulala Interior Design is not liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our services.

6. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

7. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

Refunds and Cancellations Policy

Effective Date: 30/03/25

1. Cancellation by Client

If you wish to cancel your project, please provide written notice as soon as possible. Cancellation fees may apply based on the stage of the project and any costs incurred up to the point of cancellation.

2. Cancellation by Oulala Interior Design

We reserve the right to cancel a project under exceptional circumstances. In such cases, we will provide a full refund of any fees paid for services not yet rendered.

3. Refunds

Refunds are considered on a case-by-case basis. If you are dissatisfied with our services, please contact us to discuss your concerns, and we will endeavor to resolve the issue promptly.

4. Non-Refundable Items

Certain services or products may be non-refundable. This will be clearly communicated before the commencement of such services or the purchase of products.

5. Contact Us

For any questions regarding cancellations or refunds, please contact us at:

  • Email: hello@oulala.com.au

  • Phone: 0405800555